Questions and Answers

Q. Standards - what can we expect and how are they maintained?
We are sure that, when you have visited Greenacres Barn once, you will want to come again for other holidays and also recommend us to your friends and family. We have done our utmost to ensure that your holiday cottage is of the highest standard and that it offers value for money.
Our property has been chosen and furnished to obtain a 4 Star rating from the English Tourist Board. To gain this we need to provide top quality fixtures and furnishings and also maintain the property to the utmost standard of cleanliness. In addition we need to ensure that you are totally satisfied with the service you get from us.

Q. Furnishings and Equipment - will the cottage contain everything we need?
We believe so. We have gone to extreme lengths to provide everything we can think of, (except cots and specialised equipment for babies), that you will need.

Q. Pets - can we take our pet with us?
Unfortunately we cannot accept pets.

Q. Linen - what is provided?
All linen including bedding, a generous supply of towels and tea towels are provided. For holidaymakers staying for two weeks there will be a ‘half change’ in the middle weekend. A half change consists of replacing any towels requiring washing and the under sheets and pillow cases on the beds being used. Should you require extra changes of bedding during your stay (ie changes of guests during your stay) there will be a small charge per bed change.

Q. Fuel and Power - are they included in the holiday price?
Fuel and power is included in the price. Fair usage does apply and we request our guests to consider the environment during thier stay at Greenacres Barn.

Q. Price - how much will our holiday cottage cost?
Price varies depending upon the time of year. Please see “Availability and Tariff” section for details.

Q. Payment - how do we pay for our holiday?
Where you are booking well in advance we would ask you to send a deposit of 30% of the rental. The balance of the rental is due 6 weeks before the start of the holiday.
Where you are booking within six weeks of the start date of the holiday we require full payment at the time of booking.
Payments can be made by cheque and made payable to Miss C Day & Mr D Barnett. If you wish to pay with a debit or credit card there will be a 1.5% charge added to your total holiday cost. This will not be refunded should you cancel or ammend your holiday.

Q. Arrival and Departure - what time can we arrive and when do we have to leave?
Lettings commence at 4.00 pm on the first day of your holiday (Saturday) and end at 10.00 am on the day of departure (Saturday).
Full contact details for the keyholder will be provided with all confirmed bookings so that you can make any arrangements to gain access if you will be arriving later than 4.00pm.

Q. Short Breaks - can I book a short/weekend break?
It may be possible to take short breaks at Greenacres Barn, subject to availability.

Q. Changing the Holiday - what happens if we want to make changes to our holiday?
In the first instance please call us to discuss the changes. If it’s possible to accommodate them, we’ll be happy to help.

Q. Cancellation - what happens if I need to cancel my holiday?
Financial regulations mean that we are not able to sell you Cancellation Insurance or include it in the price of your holiday. You should therefore satisfy yourself that holiday/travel/cancellation insurance appropriate to your own circumstances is available from a source regulated by the Financial Services Authority.
In the event that you have to cancel your holiday, we shall try to re-let it for you. If it is re-let, monies received for your holiday, less a fee equal to 10% of the cancelled total rental value will be refunded to the holidaymaker within 2 weeks after the re-let holiday has taken place. If we are unable to re-let, all monies paid will be forfeited. Further details of our Cancellation Policy are available in Section 3 of our Terms and conditions.

Q. Problems - what do we do if something unexpected occurs?
We do everything possible to ensure you have an enjoyable stay, but occasionally things go wrong. If a problem occurs you should, in the first instance, contact the keyholder. Any problem must be reported immediately, as you will appreciate that it may be much more difficult to resolve problems after the event.